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UOA Credentials

Your UOA credentials are essential. They prove you are you, and allow you to access EC Services. You should protect them at all times.

Your UOA credentials have two parts:

• Username - this is your NetID (also known as your UPI)
• Password - this is your UOA Password

UOA Password

Your UOA password is like all passwords: it should be easy to remember but hard to guess.

• Your UOA password must be eight characters in length.
• Do not select a word that can be found in a dictionary of any language.
• Do use a mixture of upper and lower case and punctuation (e.g. Keep-Out)
• Do string several words or parts of words together (e.g. iT?scold - 'It is cold')
• Do use a phrase or perhaps a line from a poem or song and form a password by concatenating words from the phrase along with digits and/or punctuation. (e.g. Twin.Lit* - from twinkle, twinkle, little star)
• Do invent phrases that can be concatenated, like car registration plates (e.g. onE4You).
• Do not use a personal name, or things associated with you or members of your family (e.g. birthdays, car registration, ID numbers, etc.)

Protect your password

Always protect your password, and keep it safe and private. Never disclose your password to anyone. Do not write it down.
Your password is used to authenticate and authorise you for use of services. It is your responsibility.

At no time will any University representative ask you for your password.

Getting your password

If you have never used this service before, your initial UOA password will be randomly generated, and may be printed at NetAccount Print Station.

Changing your password

You can change your UOA password online.

Forgotten your password?

If you have forgotten your University Of Auckland password you can get it reset.

New applicants or Alumni	Email onelogon@auckland.ac.nz and include the following information: Full Name NetID (e.g. jsmi006) University ID Number Date of birth Home Address Current course(s) you are enrolled in (if any)
Students	Please call the University Call Centre on +64 9 373 7599 ext. 82066 or 0800 61 62 63 or visit one of the IC Helpdesks at the Information Commons. Take with you your University ID Card, Passport or Drivers License.
Distance students	Email ichelpdesk@auckland.ac.nz and include the following information: Full Name NetID (e.g. jsmi006) University ID Number Date of birth Home Address Current course(s) you are enrolled in (if any)
Associate members	Please call the University Call Centre on +64 9 373 7599 ext. 82066 or 0800 61 62 63
Staff	Contact the ITS Service Desk on extension 85100.