Help, Contributing and Feedback
We endeavour to provide a quality service to the University. If you happen to experience a problem using EC Services, help is available both online and face-to-face.
We welcome feedback and suggestions to help improve the service we provide.Finding help
To get help, you can:
- Browse the site map to find the required information and relevant page.
- Check out the FAQs (Frequently Asked Questions) section.
- Check out the EC wiki - it holds a range of articles on services, bugs and features of the EC system.
- Search the University of Auckland site by using the search function (at the top right-hand side of this page).
- In person you can visit the IC Helpdesk or one of the campus help desks.
Guidelines for reporting faults
- Be precise - describe the fault as specifically as possible. Include what you were doing, what happened, what date and time it happened and any error messages.
- Be clear - explain it so others can reproduce the bug.
- Single fault - one fault per fault report.
- No bug is too trivial - small bugs can hide bigger ones.
Reporting faults
- Report a fault via email by sending mail to the IC Helpdesk, make sure to include contact details for yourself (e.g. phone/mobile/email).
- In person you can visit the IC Helpdesk or one of the campus help desks.
Feedback and improvements
We welcome feedback - positive or not. If you have a complaint, compliment or general comment please put it in writing and email us.
Contributions
Everyone is able to contribute. If you are a programmer, software developer or just have a few skills that you can throw around you should check out our development guide. Here you will discover how NetAccount is designed from the system level down to the code.
Alternatively If you have other skills and wish to contribute we'd love to hear from you. You may be a document author, graphic artist, translator or something else - feel free to contact the NetAccount team.
